RINGR uses a custom levelling and background noise cancellation procedure that improves the quality of the vast majority of conversations.
However, in some rare cases very noisy recordings can be left with audible artefacts afterwards. In these cases, RINGR premium users can use the 'add format' button to add and download an individual tracks version for editing or may find that the Raw version (which does not have our noise-cancellation system applied to it) sounds more natural.
RINGR Basic users will need to contact RINGR support to access raw recordings for a conversation with noise cancellation issues.
To add a format, hit the 'add format' button in the conversation list at: https://account.ringr.com/#conversation
Select 'Studio edit' for individual (noise-cancelled) files or 'Raw tracks' for the raw recordings:
Alternatively, select 'Custom settings' and choose an appropriate mix from the menu: